FAQ | Forever Fine

Do you offer a discount for first-time clients?

Yes! We value our clients and strive to build long-lasting relationships. As a thank-you for joining our community, we offer 25% off your first purchase (excluding engagement rings and diamond studs) when you sign up for our newsletter.
Do you offer appraisals or grading reports for your pieces?

Yes! Every Forever Fine piece comes with a complimentary appraisal for insurance purposes. For custom engagement rings, your ring will also come with the GIA Diamond certificate for the diamond(s) used in your design.
How do I care for my jewelry?

To keep your jewelry in pristine condition, we recommend avoiding exposure to harsh chemicals, including lotions, perfumes, bleach in hot tubs or swimming pools and cleaning agents. Clean your pieces gently with a mild dish soap and warm water and store them in a safe, dry place when not in use. We also offer professional cleaning and maintenance services — feel free to contact us for a complimentary cleaning.
Still have a question?

We’re here to help! If you can’t find the answer you’re looking for, please email us at sales@foreverfinejewelryco.com. We’ll get back to you as soon as possible.
Can you redesign a family heirloom?

Absolutely! Custom design and heirloom re-designs are one of our specialties. If you’re interested in transforming a cherished family piece into something new, please email us at sales@foreverfinejewelryco.com. We’d be happy to discuss your ideas, help you brainstorm, and bring your vision to life.
Do you have a store where I can try on pieces in person?

We don’t have a retail store, but we do offer a by-appointment-only private experience. You can schedule an appointment by emailing sales@foreverfinejewelryco.com. We’d love to help you find the perfect piece!
What is your return policy?

Due to the customized nature of our products, all sales are final. However, we’re committed to ensuring your satisfaction. If there’s an issue with your order that’s our fault, please contact us, and we’ll do our best to resolve it.
What’s the difference between "Ready to Ship" & "Made to Order"?

Ready to Ship: These are pieces that are in stock and can be shipped either the same day or the following business day. Made to Order: These items are custom-crafted just for you. Production typically takes between 4-8 weeks, depending on the complexity of the design and material availability.
How long will it take to receive my order?

Ready to Ship items usually arrive within 1-3 business days, depending on your location. Made to Order pieces can take between 4-8 weeks for production and delivery, as each piece is crafted with meticulous attention to detail.
What type of warranty do you offer?

All Forever Fine pieces include a 1-year warranty against factory defects. After this period, ifessary, we’ll provide a quote fo a repair is necr the repair services through our trusted workshop. For your peace of mind, we recommend insuring your jewelry against loss, theft, or damage. We offer complimentary insurance appraisals for all pieces purchased from us for your convenience.